Privacy Policy

Information We Collect

When you submit an inquiry through our contact forms or request a quote, we collect personal information that you voluntarily provide. This includes your full name, email address, phone number, event date, event type, and any additional details you choose to share about your event needs. All form submissions are securely stored in our Supabase database, where they are encrypted at rest and in transit.

We also automatically collect certain technical information when you visit our website. This includes your IP address, browser type and version, device information, operating system, pages visited, time spent on pages, referring URLs, and general location data (city and state level). This information helps us understand how visitors interact with our site and allows us to improve the user experience.

Additionally, we collect analytics data through third-party services including Google Analytics 4, Microsoft Clarity, and Meta Pixel. These services use cookies and similar tracking technologies to gather information about your browsing behavior, session recordings (in aggregate form), and conversion events. For more details about our use of cookies, please see our Cookie Policy.

How We Use Your Information

The primary purpose of collecting your contact information is to respond to your inquiries and provide you with accurate quotes for our photo booth rental and event decoration services. We use your event details to understand your specific needs and tailor our proposals accordingly. We aim to respond to all inquiries within 24 hours during business days and will contact you via your preferred communication method.

We also use your information to improve our services and website functionality. By analyzing how customers interact with our site and what services they inquire about, we can better understand market demand and refine our offerings. This includes tracking which pages are most popular, what device types our visitors use, and where potential customers are located geographically.

With your explicit consent, we may use your email address and phone number for marketing purposes, such as sending newsletters, promotional offers, seasonal discounts, and updates about new services. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Please note that even if you opt out of marketing emails, we will still send you transactional communications related to your bookings and service inquiries.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather insights about site usage. We use Google Analytics 4 (GA4) to track website traffic, user behavior, conversion events, and demographic information. GA4 sets cookies such as _ga and _ga_* that help us understand how visitors find and navigate our site, which pages are most effective, and how we can improve the user journey.

Microsoft Clarity is deployed on our site to provide session recordings and heatmaps. This tool uses cookies like _clck and _clsk to capture how users interact with different page elements, where they click, how far they scroll, and what content engages them most. All session recordings are anonymized and aggregated to protect individual privacy while giving us valuable insights into user experience issues.

We also use the Meta Pixel for advertising and conversion tracking. This sets cookies such as _fbp and _fbc that allow us to measure the effectiveness of our Facebook and Instagram advertising campaigns, create custom audiences, and serve relevant ads to users who have visited our site. For comprehensive information about all cookies we use, how they work, and how to manage your cookie preferences, please visit our dedicated Cookie Policy page.

Third-Party Services

To provide our services effectively, we partner with several trusted third-party service providers who process data on our behalf. Clerk handles user authentication and session management for any logged-in functionality on our site. Sanity serves as our content management system (CMS), allowing us to update site content, manage our portfolio, and publish blog posts. Google Sheets is used for internal reporting and lead tracking. Vercel hosts our website infrastructure and provides deployment, CDN, and serverless function capabilities.

Each of these third-party services processes data in accordance with their own privacy policies and terms of service. We carefully vet all providers to ensure they meet industry-standard security and privacy practices. However, we recommend reviewing their individual privacy policies to understand how they handle data: Clerk (clerk.com/privacy), Sanity (sanity.io/legal/privacy), Google (policies.google.com/privacy), and Vercel (vercel.com/legal/privacy-policy).

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data is only shared with service providers who need access to perform specific functions on our behalf, and they are contractually obligated to protect your information and use it only for the purposes we specify.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Lead data collected through contact forms and quote requests is retained in our Supabase database for up to 2 years from the date of submission. This retention period allows us to maintain a record of past inquiries, follow up on potential future bookings, and analyze seasonal trends in our business.

If you complete a booking with us, we retain your event details and contact information for up to 3 years to support customer service needs, warranty claims, and potential future bookings. Photos and videos from your event are stored according to the terms specified in your service contract, typically for 30 days unless you request extended storage or deletion.

You have the right to request deletion of your personal information at any time by contacting us at hello@socialboothlv.com. We will process your deletion request within 30 days, removing your data from our active systems. Please note that we may retain certain information if required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes such as fraud prevention.

Your Rights

As a Nevada-based company, we comply with Nevada SB 220, which grants Nevada residents the right to opt out of the sale of their personal information. While we do not sell personal information as defined by the statute, you may submit a verified request to exercise this right. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of sales.

All users, regardless of location, have the right to access the personal information we hold about you, request corrections to inaccurate data, and request deletion of your information (subject to certain legal exceptions). You can also object to certain types of data processing, such as direct marketing, and request that we restrict processing in specific circumstances.

To exercise any of these rights, please contact us at hello@socialboothlv.com or call (702) 291-8712. We will verify your identity before processing your request and respond within the timeframes required by applicable law—typically 45 days. You will not face discrimination for exercising your privacy rights, and we will not deny you services or charge different prices based on your privacy choices.

Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. Our photo booth and event decoration services are marketed to adults planning events, and our website content is designed for an adult audience. We require that all individuals submitting contact forms or booking services be at least 18 years old or have parental consent.

If we become aware that we have inadvertently collected personal information from a child under 13 without proper parental consent, we will take immediate steps to delete that information from our systems. Parents or guardians who believe we may have collected information from their child should contact us immediately at hello@socialboothlv.com.

While children may appear in photos or videos taken at events where our photo booths are used, this content is collected as part of the service provided to the adult client who booked the event. Parents attending events should speak with the event host about their photo sharing preferences and can request that specific images not be included in deliverables.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we will update the "Last Updated" date at the top of this policy. For material changes that significantly affect how we collect, use, or share your information, we will provide prominent notice on our website and may send an email notification to users who have provided their email addresses.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes become effective constitutes your acceptance of the revised policy. If you do not agree with any changes, please discontinue use of our services and contact us to request deletion of your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We take your privacy seriously and will respond to all inquiries within 2 business days. For urgent privacy concerns, please call us directly during business hours.